CanGuru

Terms of Service

Terms of Service

Last updated: 14 May 2026

These Terms of Service (the "Terms") form a binding agreement between you and [CanGuru Operator OÜ / Ltd — legal entity to be confirmed], a company registered in the European Union at [registered address TBD] ("CanGuru", "we", "us"). They govern your access to and use of the CanGuru parental-controls product, which is delivered as two separate apps that work together, plus our website:

Together we call these the "Service".

Please read these Terms carefully. By creating an account, installing the parent app or kids app, or otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service.

1. Who can use CanGuru

  1. To create a CanGuru account and use CanGuru Parent, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
  2. CanGuru Parent is intended for use by a parent or legal guardian to manage their own household. By creating an account and adding a child profile, you confirm that you are the parent or legal guardian of that child (or that you have the authority of the parent or legal guardian to manage that child's device).
  3. CanGuru Kids is used by the child directly on their own device, but the child does not create an account, does not accept these Terms and does not form a separate contract with us. Only a parent or legal guardian may install CanGuru Kids on a child's device, pair it with the family, and accept these Terms on behalf of the child. We do not set a hard minimum age for the child — the parent decides whether CanGuru Kids is appropriate for their child and is responsible for explaining to the child, in a way appropriate to their age, that the device is monitored.
  4. CanGuru is not directed at people who reside in countries where the Service is unavailable or unlawful. You are responsible for ensuring that your use of the Service complies with the law of your country.

2. What the Service does

CanGuru helps families:

The Service does not provide medical, psychological or educational advice. It is a tool you choose to use; you remain responsible for parenting decisions, including which apps to control and which rules to apply.

3. Your account

  1. You can sign up with an email address and password, or with Sign in with Google or Sign in with Apple. You must give us accurate information and keep it up to date.
  2. You are responsible for keeping your credentials confidential and for every action taken under your account. Notify us immediately at support@canguru.family if you believe your account has been compromised.
  3. A family may have one primary guardian and additional guardian members. The primary guardian controls subscription and the eventual deletion of the family.
  4. You may delete your account at any time from inside the parent app. Deletion cascade-removes the family, child profiles, paired devices and all related data, subject to the limited retention exceptions described in the Privacy Policy.

4. Subscriptions, free plan and in-app purchases

  1. CanGuru offers a free plan with a limited number of children and schedules per child, and one or more Premium plans (monthly or annual) with additional features. The current feature set of each plan is shown inside the parent app at the time you subscribe.
  2. Billing is handled by the relevant app store (Apple App Store on iOS, Google Play on Android) or, where offered, by Stripe via the website. Your purchase is governed by the billing terms of that store or processor in addition to these Terms.
  3. Auto-renewal: subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Cancellation is done through the store account you used to subscribe (your Apple ID or Google account), not through CanGuru directly.
  4. Trials: if we offer a free trial, you will not be charged during the trial. We may convert the trial into a paid subscription at its end unless you cancel before then.
  5. Family-wide entitlement: a Premium subscription is tied to the primary guardian of a family and entitles the whole family (all children, all guardian members) to the Premium features. It cannot be shared across different families.
  6. Refunds: refund requests for in-app purchases are handled by the App Store or Google Play according to their own refund policies. For Stripe-based subscriptions sold via the website, you may request a refund by writing to support@canguru.family within 14 days of purchase, as required by the EU consumer-rights directive, except where you have expressly requested immediate performance and acknowledged that the right of withdrawal is lost once we have started performance — typical of digital services consumed immediately.
  7. Price changes: we may change the price of a subscription. We will give you at least 30 days' advance notice and, where required by law, your explicit consent before the new price applies.

5. Acceptable use

You agree not to:

We may suspend or terminate your access if you breach these rules.

6. CanGuru Kids

  1. CanGuru Kids is explicitly designed for a parental-control use case. It requires sensitive Android permissions — app-usage stats, the package-query permission, a foreground service, an accessibility service, and notifications — to detect which app is currently in the foreground and to block it according to the rules the parent configured. It does not read content inside other apps, does not capture screen content, audio, photos, location or browsing history.
  2. By installing CanGuru Kids on a device, you confirm that the device is used by a child under your care (or with the consent of that child's parent or legal guardian) and that the child has been told, in a way appropriate to their age, that the device is monitored.
  3. CanGuru Kids and CanGuru Parent communicate with our backend continuously while signed in. Loss of connectivity may cause delays in enforcement (for example, the daily balance may sync late).
  4. We provide reasonable engineering effort, but we cannot guarantee that a determined teenager will not find a way to disable or uninstall CanGuru Kids at the OS level. If they do, CanGuru Parent will surface the device as offline; we recommend pairing CanGuru Kids with the device-administrator features of the device.

7. Content you provide

You retain all rights in the content you provide (child names, avatars, task descriptions, task-proof photos, goal images, etc.). You grant us a limited, royalty-free, worldwide licence to host, store, transmit and display that content solely for the purpose of operating the Service for you. We do not use your content to train AI models, do not sell it, and do not use it for advertising.

You are responsible for the content you upload. Do not upload illegal material or material you do not have the right to use.

8. Service availability and changes

  1. We aim to keep the Service available 24/7 but do not commit to a specific service-level. The Service may be unavailable during maintenance or because of incidents at our hosting or notification providers.
  2. We may add, change or remove features over time to improve the Service. If we make a change that materially reduces the functionality of a paid plan, we will notify you in advance and offer a refund of the unused portion of the current billing period.
  3. We may discontinue the Service entirely. If we do, we will give you reasonable advance notice (at least 60 days where possible), let you export your data, and refund any prepaid subscription for the period that will not be served.

9. Intellectual property

The Service, including its software, design, brand and content (other than your content), is owned by CanGuru or its licensors and protected by intellectual-property law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for the purpose described in these Terms. Nothing in these Terms transfers any of our intellectual-property rights to you.

10. Warranty disclaimer

To the extent permitted by law, the Service is provided "as is" and "as available" and we make no warranty that it will be uninterrupted, error-free, secure against every attack, or fit for a particular purpose beyond what is described in these Terms. This does not affect your mandatory consumer rights under EU law, which apply in addition to these Terms.

11. Limitation of liability

To the extent permitted by law:

  1. We are liable without limitation for damage caused by gross negligence or intentional misconduct, for damage caused to life, body or health, and where mandatory consumer-protection law imposes liability.
  2. For other damage caused by simple negligence, our liability is limited to foreseeable damage typical of this kind of contract and capped at the amount you paid us for the Service in the 12 months preceding the event.
  3. We are not liable for damage caused by third-party services that we do not operate (app stores, push-notification networks, your internet provider, the operating system of the child's device), beyond our obligation to choose them carefully.

We are not liable, in particular, for failures of the kids app to enforce a rule caused by the underlying operating system, by a parent or child disabling required permissions, or by network outages outside our control.

12. Indemnity

You agree to defend and indemnify us against claims by third parties arising from (a) your unlawful use of the Service, (b) your installation of the kids app on a device of someone you are not authorised to monitor, or (c) content you uploaded that violates the rights of another person — except where the claim is caused by our own breach of these Terms.

13. Termination

  1. You may stop using the Service and delete your account at any time.
  2. We may suspend or terminate your account if you materially breach these Terms (Section 5 in particular), if required by law, or if continuing the Service to you would expose us or other users to significant risk. Where reasonable, we will warn you first and let you fix the issue.
  3. On termination, the licences granted to you under these Terms end and we will delete your data as described in the Privacy Policy.

14. Privacy

Our processing of personal data is described in the Privacy Policy and the GDPR Compliance page, which form part of these Terms.

15. Changes to these Terms

We may amend these Terms — for example, to reflect new features, new legal requirements or new pricing. For material changes that affect you, we will notify you by email or in-app at least 30 days before they take effect. If you do not accept the new Terms, you can terminate your account before they take effect. Continued use of the Service after the effective date means you accept the new Terms.

16. Governing law and dispute resolution

  1. These Terms are governed by the laws of [Estonia / Cyprus — country of registration to be confirmed], without prejudice to any mandatory consumer-protection law of your country of residence in the EEA, which continues to apply.
  2. Disputes arising under these Terms are subject to the exclusive jurisdiction of the competent courts of our country of registration, except where mandatory consumer law gives you the right to sue, or be sued, in the courts of your country of residence.
  3. The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not, however, obliged to participate in alternative dispute resolution before a consumer arbitration board.

17. Miscellaneous

  1. Entire agreement. These Terms, together with the Privacy Policy and GDPR Compliance page, are the entire agreement between you and us about the Service.
  2. Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
  3. No waiver. Our failure to enforce a right is not a waiver of that right.
  4. Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights to an affiliate or in connection with a merger, acquisition or sale of assets, provided the assignee assumes our obligations.

18. Contact

Terms of Service | CanGuru